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Privacy Policy

Last updated: May 8, 2026

1. Who We Are

R&G Towing ("we," "us," or "our") is a towing, roadside assistance, and automotive repair business owned and operated by Peter Kioko, located at 8020 18th Avenue, Sacramento, CA 95820. You can reach us at (916) 882-2464. This Privacy Policy explains how we collect, use, and protect information when you use our website or services.

2. Information We Collect

We may collect the following information when you contact us or request service:

  • Contact details — your name, phone number, and email address when you call, text, or email us.
  • Service details — vehicle make/model, location, dealership account information, and a description of the service requested.
  • Payment information — collected at the time of service; we do not store full card numbers on this website.
  • Website usage data — basic analytics such as IP address, browser type, pages visited, and referring URL, collected automatically.

3. How We Use Your Information

We use your information to:

  • Dispatch trucks, complete repairs, and otherwise provide the services you request.
  • Communicate with you about quotes, service updates, invoices, and dealer accounts.
  • Maintain business records and comply with legal, tax, and insurance obligations.
  • Improve our website and services.

4. Text Messaging (SMS)

When you text our published number, you consent to receive SMS replies from R&G Towing related to your service request. Message and data rates may apply. We do not sell or share SMS opt-in data with third parties for marketing purposes. Reply STOP at any time to opt out.

5. How We Share Information

We do not sell your personal information. We may share information only with: (a) service providers who help us run our business (e.g., payment processors, dispatch software, accountants); (b) law enforcement or other parties when required by law, court order, or to protect our rights, property, or safety; and (c) insurance carriers and dealerships in connection with a specific tow or repair you've authorized.

6. Cookies & Analytics

Our website may use cookies and similar technologies to remember preferences and measure traffic. You can disable cookies in your browser settings; some site features may not work as a result.

7. Data Retention & Security

We keep service records for as long as needed to operate our business and meet legal requirements. We use reasonable administrative, physical, and technical safeguards to protect your information, but no system is 100% secure.

8. Your California Privacy Rights

California residents have the right to request access to, correction of, or deletion of personal information we hold about them, and to opt out of the "sale" or "sharing" of personal information. We do not sell or share personal information as those terms are defined under the CCPA/CPRA. To make a request, call (916) 882-2464 or email us. We will not discriminate against you for exercising your rights.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

10. Changes To This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when changes were made.

11. Contact Us

R&G Towing
8020 18th Avenue, Sacramento, CA 95820
Phone/Text: (916) 882-2464